Website Policy

Website Policy

Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Talata Home website constitutes your agreement to follow these rules and to be bound by them. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit the site.

Talata Home Ghana Limited reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Talatahomegh.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

PRIVACY POLICY

Talata Home Ghana Limited (“Talata Home,” “we,” or “us”) respects your concerns about privacy and security and has instituted procedures intended to protect and treat personal information about you in a safe and reliable manner. A description of our procedures is set forth below; we call it our “Privacy Policy.” Please revisit us here for updates to our Privacy Policy.

What We Collect and Why

For various reasons, Talata Home may gather information that is provided by you or that relates to you (“Customer Information”). For example, we collect information about you when you visit our website, when you provide it to us over the phone, when you purchase products from us, or when you fill out a web form and send it to us.

Typically, we only collect Customer Information relating to you that is provided to us directly by you. We do not typically collect information from public databases, social media sites, or other third parties.

Generally, we use Customer Information for the purpose for which it was collected, to improve our website, to enhance your online shopping experience, and to respond to your requests and questions. For example, if you give us your email address because you wish to receive promotional material from us, we will use Customer Information to add you to our email distribution list. If you provide us with Customer Information to purchase Talata Home products, we will use it to process the purchase and deliver the products to you.

Customer Information includes personal information, such as contact details, names, and addresses. It may also include electronic identifiers captured through computer use (like cookies or web beacons). Such Customer Information may take the form of IP addresses, geographic locations, browser types, operating systems, and screen size (“IP Information”). You can disable some of this IP Information by modifying the settings in your browser.

Without collecting IP Information, we could not run our website. For example, IP Information is used to identify your computer so that data (such as the web page you wish to view) can be sent to you. IP Information is used to keep track of items in your online shopping cart. We also use IP Information to help diagnose problems with our server, to provide targeted advertisements, to assess the effectiveness of various marketing initiatives, and to track sales.

IP Information is anonymous unless you provide additional information to us in conjunction with the IP Information that connects the IP Information to you. For example, when you fill out a form on our website and provide us with your name and contact information, your IP Information will be connected to you and may no longer be anonymous.

Sharing Information With Others

Talata Home Ghana Limited will not rent or sell your Customer Information to third parties without your permission. In fact, we typically do not share Customer Information with any third parties except those that help us provide our services. For example, we may share our email address list with a company that assists us in sending out promotional emails. When we do share Customer Information with third parties, we make reasonable efforts to ensure that those third parties will use the Customer Information only to provide services to

us and in a manner consistent with our Privacy Policy.

That said, we may share anonymous, non-personal statistics or demographic information in an aggregate form (“Aggregate Data”) with third parties for research or similar purposes. Those third parties may be marketing partners or advertisers. Aggregate Data does not identify an individual. An example of Aggregate Data might be how many people purchased a particular Talata Home product on our website. In that situation, we would not disclose to third parties the identities of the people who made the purchase – we would only share the overall number of purchases.

Storage and Transfer of Customer Information

We store and process your Customer Information based on our legitimate interests, such as to market our products, process orders, and respond to customer inquiries. We are based in Ghana, and we store digital information in Ghana. You should be aware that if you reside outside of Ghana and provide us with your Customer Information, that information will be held in Ghana. When data is transferred from outside of Ghana to Talata Home Ghana Limited, we will use reasonable efforts to ensure that appropriate safeguards with respect to privacy, security, and integrity are followed.

Retention and Opting Out

We retain your Customer Information for as long as reasonably necessary given the purpose for which it was collected and only to further our legitimate interest in such information. With respect to Customer Information that we use for marketing purposes, please know that you always have the right to opt out of receiving electronic versions of marketing materials by clicking “unsubscribe” at the footer of our emails or by contacting us as described below. If you ask to “unsubscribe,” we will retain Customer Information only as needed to ensure that we do not contact you again for marketing purposes.

Text Marketing and Notifications

By providing your phone number during checkout and initiating a purchase, subscribing via our subscription form, or using a keyword, you agree that we may send you text notifications (related to your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 per month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted for as a reasonable means of opting out. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us for more information and assistance.

Data Subject Requests and Contacting Us

You have the right to contact us to review, correct, or request the deletion of your Customer Information. To make this request, please email us at info@talatahome.com or call our customer service at

 +233 20 825 3674. We will respond to your request as soon as reasonably possible. If you would rather contact us by regular mail, please do so at:

Talata Home & Stationery
Attention: Data Privacy Department
33 Giffard Rd
Accra
Ghana

You also have the right to lodge a complaint with the appropriate data protection authority.

Thank you for reading our Privacy Policy.

YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Talata Home Ghana Limited reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at any time. By placing an order, you warrant that you are over 18 years of age and that you are providing Talata Home Ghana Limited with accurate, truthful information and that you have the authority to place the order.

COPYRIGHT

The Site and all of its contents including, but not limited to, all text and images ("Information") are owned and copyrighted by Talata Home Ghana Limited or others with all rights reserved unless otherwise noted. Any Information that is a trademark, logo, or service mark is also a registered and unregistered trademark of Talata Home Ghana Limited. Your use of any Information, except as provided in these Terms and Conditions, without the written permission of the Information owner is strictly prohibited. You may download, display, or print Information from this Site solely for non-commercial personal use. You are also advised that Talata Home Ghana Limited will aggressively enforce its intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.

TALATA HOME'S PLEDGE TO WEB ACCESSIBILITY

Talata Home Ghana Limited pledges to provide an accessible experience for all online customers and visitors with disabilities. As part of our commitment, we pledge to continue to improve the complete experience for our website users, making sure to comply with the standards of the Web Content Accessibility Guidelines (WCAG) 2.1.

As part of Talata Home Ghana Limited's commitment to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, we will routinely evaluate our current and future web development. However, we ask that any perceived issues be reported to our web team at info@talatahome.com. Our team will quickly and efficiently look into these issues for an immediate remedy.

More About WCAG 2.1

The Web Content Accessibility Guidelines (WCAG) are included in the web accessibility guidelines published by the Web Accessibility Initiative (WAI), which is part of the overall umbrella organization of the World Wide Web Consortium (W3C), the primary standards organization for the Internet.